Libraries seek continuous and proactive engagement with vendors to help create efficiencies. When Vendors collaborate for the benefit of mutual customers exciting ideas produce effective results. In a world of custom workflows and specific needs, meeting all requirements can be a challenge. When multiple parties engage with the goal to understand a problem and devise a solution that works for everyone, the path can be bumpy with unexpected twists and turns. Overcoming the obstacles along the way requires commitment. The path to success can have alternate routes that leads to “places where streets are not marked”. Perseverance, patience, positive thinking, and an open mind are keys to unlocking the obstacles and overcoming each bump and bang along the way. This session will summarize the tasks completed to produce an unprecedented Serials Renewal Integration Service. Analyzing existing customer workflows, reviewing the journal renewal interface of multiple library systems, and identifying pain points presented an opportunity to develop a renewal integration service between the Subscription Agent and the Library system. Hear from each side as we share our perspective from the beginning of an idea to working together to produce the final product.
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Anne joined EBSCO in 2014, having served in a library technical services role since 1994, first with Blackwell North America, then Readmore, and Swets Information Services before joining EBSCO and GOBI. Anne has participated in EDItEUR standard working groups and is a member and past Co-Chair of the NISO Information Policy and Analysis Topic Committee. Anne’s knowledge and experience with data standards, library workflows, and ILS systems plays a vital role in EBSCO's dedication to excellence in service and support to customers and relations with ILS Vendors.
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Responsible for management, policy, planning and advocacy for electronic and continuing resources, including print, microforms, electronic serials, and databases, ensuring discoverability and accessibility. This includes acquisitions, receipt and processing of print serials and electronic resources, subscriptions and renewals, binding operations, holdings and item maintenance, canceling, and review of licensed electronic resources. Coordinates management efforts for electronic resources and troubleshoots and resolves electronic resource access problems.
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